Overall Satisfaction with Sovereign Systems
- Requirements analysis that translates our needs to specific configurations
- Producing equipment quotes that translate to capital and operational spending
- Frequent direct-contact follow-up to ensure we have what we need
- Works closely with our hardware/software vendors to produce a unified front to us the customer.
- Persistence is good, up to a point.
Evaluating Sovereign Systems and Competitors
We are constantly being asked by senior leadership to develop new partnerships, so in the future we will do more and better direct partner comparisons. But we will ensure we have a criterion called "knowledge/experience with partner" in our evaluation matrix so that companies we've successfully worked with have a greater likelihood of retaining our business.
Sovereign Systems Implementation
Change management was a small part of the implementation and was well-handled - We invoked existing change management policies and process to cover all necessary changes related to the implementation.
- The implementaton was dependent on specific network configurations, which we did not know/anticipate, so our implementation was delayed while the network changes were made.