Item: Spiceworks Help Desk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

The tool is providing lots of details about our environment. It's being used by the IT department, but it helps the entire organization. It solves problems as hardware Inventory, management details of the devices, and environment mapping, and lots of reports, like license tracking, for example, or hardware reports. It helps us a lot in daily activities.

Pros and Cons

Hardware Inventory.
Reports.
Software Tracking - This is amazing. After the scan, they show you already the number of machines and pending updates, not only from Microsoft but other players too.

Network Scan x Authentication - Sometimes it stops scanning.
Integration with Spiceworks Pages. It works but I think it's not good to force this.
The web interface is heavy.

Return on Investment

No need to buy complex solutions (for now).
Quickly generated reports.
Extremely fast to run and start utilization in our environment.

Other Software Used

Remote Desktop Manager

Likelihood to Recommend

If you need a tool to scan your network, log with your Active Directory credentials, SSH, SNMP, and is fast, then Spiceworks is a good option. The web interface is very good, check lots of details of your environment quickly.

It's less suited to a environment where you don't know some basic credentials, or firewall protected devices, as you need to do some configuration before

Spiceworks, Quick!

Overall Satisfaction with Spiceworks

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Other Software Used

Likelihood to Recommend

Spiceworks Help Desk Feature Ratings