Spiceworks is worth it!
Laurance J. Specht | TrustRadius Reviewer
December 11, 2018

Spiceworks is worth it!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

We are using Spiceworks across our entire organization to manage IT support requests. It provides us with a solid interface, quick communications with users and the team, and a mobile app to manage requests in a more timely and efficient manner. The ability to have an archive or request allows us to perform analytics on types of requests, time to resolution, and who is requesting the most.
  • Support request management
  • End-user/ requester communication
  • analytics
  • web page refresh rate
  • ads are annoying but I get it
  • more customization
  • Improved response times
  • task delegation and management
  • support analytics
Formstack was used prior to my start and it was not effective. Spiceworks has been the only product I have used in the last 3 years. It is cost effective, easy to set up and is loaded with features for the price (free). The inventory feature allows you to build device and user history that helps support management. Can't beat it for the price for a small organization.
It is great for a small organization to manage hardware assets, monitor network devices, and support ticket management. It is cost effective and offers numerous tools for that. Our team is able to communicate on support issues within tickets so we can be more effective in supporting end users. Set up was simple and the system was ready to go quickly.

Spiceworks Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
Ticket creation and submission
10
Ticket response
10
External knowledge base
8
Internal knowledge base
8
Customer portal
10
IVR
Not Rated
Social integration
8
Email support
Not Rated
Help Desk CRM integration
Not Rated