Excellent Software, Outstanding Price!
Michael Timms | TrustRadius Reviewer
December 06, 2018

Excellent Software, Outstanding Price!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

My organization encourages the use of open source software when it can be used to cut costs. We were testing multiple asin set management softwares, and I was asked to test Spiceworks as I had experience with it. I set up a virtual server, installed Spiceworks and began to test. Let me say from the start that scanning in all the devices it in my plans took an incredible amount of time, but now that they are scanned in, it is not that bad. Spiceworks is built and maintained by all of the "spiceheads" on the Spiceworks forums, and they are very proud of what they have built, as well they should be. This software, in my opinion, is second only to PDQInventory for asset management.
  • Actively monitors all of the devices on your network.
  • Excellent for software inventory
  • Outstanding for hardware inventory
  • Price. For the low, low cost of zero you get an amazing quality tool
  • 3rd party integration
  • Scans are very slow.
  • Huge learning curve
  • 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
  • Spcieworks has saved me time looking for certain machines that might be online—positive.
  • Spiceworks is free, so I am able to manage my inventory for no cost —positive.
  • I can quickly look up what computer a user is logged into when troubleshooting over the phone. This is priceless—positive.
Out of the software that I have listed above, Spiceworks was selected over the others solely based on price. That does not mean that Spiceworks is less effective, it is just that the others have different features, but you pay for those features. Purely as asset management, Spiceworks is excellent, and it suits my needs.
LogMeIn Rescue, LogMeIn Pro, DameWare Remote Support, Zoom Video Webinar, Cisco Aironet Access Points, VMware ESXi, Kernel-based Virtual Machine, CentOS, Red Hat Enterprise Linux (RHEL), Oracle VM VirtualBox
Spiceworks is just a suited well to the startup that has a very small budget to the Information Technology Juggernaut that has a multi-billion dollar budget. It is not suited for an IT department that is not used to doing some troubleshooting on enterprise level software. Spiceworks can probably do what you need, but it might take you a while to set it up.

Spiceworks Feature Ratings

Organize and prioritize service tickets
9
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
9
External knowledge base
9
Internal knowledge base
10
Customer portal
Not Rated
IVR
Not Rated
Social integration
9
Email support
10
Help Desk CRM integration
9