Item: Spiceworks Help Desk
Rating: 6
Author: Armando Alvarado

Use Cases and Deployment Scope

Well, we used it for monitoring device switches. We were in the process of looking around for something to use. This free version was a good start. The problem we had was just finding something to do what we wanted since our network is pretty large.

Pros and Cons

Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
Also, the fact you can use it on most operating systems of today that was plus.
Dashboard was easy to get around with.

Alert thresholds
Email alerts

Return on Investment

None
Like I said, its a good product but needs improvement.
Was not enough for us.

Alternatives Considered

We just tried it out to see what it could do but decided to keep looking but it is good for small networks.

Other Software Used

PRTG Network Monitor, ManageEngine OpManager, SolarWinds Netflow Traffic Analyzer

Likelihood to Recommend

Spiceworks Network Monitor is an easy-to-use product that will nicely meet the needs of most small to midsize businesses. You do not need to be a professional network engineer to use the product and you don't need to be in the IT department to use it.

Just a thought

Overall Satisfaction with Spiceworks