Spiceworks is a great free option
February 19, 2020

Spiceworks is a great free option

Barrett Ford | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

We used it exclusively as a ticketing system to start with. As we have gone on and refined things we are slowly adding to it more and more. At the moment, the main use it still as a ticketing system, but we have recently added inventory information and started using the purchasing section of it. It is being used in the Department of Residence at the moment.

Pros

  • The ticketing system is clean and efficient.
  • So many metrics can be tracked.

Cons

  • The addition of other components can make it a little clunky.
  • The aesthetic is a bit busy, could be cleaner.
  • Faster ticket response time.
  • The client staff have easy access.
We have not looked at anything recently due to how well Spiceworks has been working. Other parts of campus are using other programs that one day may be forced upon us. At the moment we are very happy with what we are using and will not be looking elsewhere if we do not have to.
We have not had to contact anyone for support but when we have questions the community has been very helpful. So I would say it's pretty darn good being we have not had to directly contact the company.

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

I wasn't involved with the implementation phase

Would you buy Spiceworks Help Desk again?

Yes

Spiceworks is great for places with small tech budgets. Its free version is great to use, especially as a ticket system to keep things efficient in the office. The inventory section can be super useful in smaller networks. In larger companies, it would be better to use the paid version and have a tech dedicated to running the server.

Spiceworks Help Desk Feature Ratings

Incident and problem management
8.8
Organize and prioritize service tickets
10
Expert directory
7
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
9
Ticket response
9
Self Help Community
9.0
External knowledge base
10
Internal knowledge base
8
Multi-Channel Help
9.0
Customer portal
9
IVR
Not Rated
Social integration
Not Rated
Email support
9
Help Desk CRM integration
Not Rated

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