Overall Satisfaction with Spiceworks Help Desk
We currently use Spiceworks Help Desk to manage tech tickets for a high school with over 200 employees. It is used school-wide. Currently, it's helping us to track and assign tickets to our limited number of tech staff. It also allows the users to see where the ticket sits in terms of progress.
- Easy creation of tickets
- It's easy to add custom fields
- Adoption is simple
- Metrics can be tracked
- There are ads present, it could be cleaner
- The search function is lacking
- There is some difficulty upgrading
Do you think Spiceworks Help Desk delivers good value for the price?
Are you happy with Spiceworks Help Desk's feature set?
Did Spiceworks Help Desk live up to sales and marketing promises?
Did implementation of Spiceworks Help Desk go as expected?
Would you buy Spiceworks Help Desk again?
This works for us in a couple of different ways. It allows users to create their own tickets OR we can input directly. It is very easy to modify tickets if additional information is added. It is an easy end-user experience in creating and updating tickets. The portal also gives a landing page for all users.