Spiceworks Help Desk Makes My Job Simple
April 26, 2021

Spiceworks Help Desk Makes My Job Simple

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

Spiceworks Help Desk is a great tool used by our large non-profit organization. We primarily use the tool to organize our technology needs. After submitting a request, our technology department is able to complete the request in an efficient, quick manner.
  • Easy to use platform
  • Inventory mangement
  • Efficient alerts
  • Confusing mobile app
  • Outdated interface
  • Attachment feature needs work
  • Ease of use
  • Prioritizing ticket requests
  • Cost
  • Great for budget
  • Excellent community forum for questions
  • Easy for all staff members to use
Overall, Spiceworks Help Desk is an easy-to-use option at a GREAT cost. We didn't feel that any other products offered anything that Spiceworks couldn't so we haven't felt the need to explore any more companies. The Spiceworks FREE option is great on its own and it's hard to compare with free!

Do you think Spiceworks Help Desk delivers good value for the price?


Are you happy with Spiceworks Help Desk's feature set?


Did Spiceworks Help Desk live up to sales and marketing promises?


Did implementation of Spiceworks Help Desk go as expected?

I wasn't involved with the implementation phase

Would you buy Spiceworks Help Desk again?


Spiceworks Help Desk from the user end is very simple. Once you submit your technology needs, I automatically receive an email stating that my ticket was received and is being processed. It's also helpful to have the VNC feature so that my IT department can automatically VNC into my computer if it's a quick fix. At times Spiceworks Help Desk can be tricky because as someone who's not in a Tech role at my company, it can be hard to describe what I need assistance with writing.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Not Rated
Social integration
Not Rated
Email support
Help Desk CRM integration