Spiceworks Help Desk Makes My Job Simple
April 26, 2021

Spiceworks Help Desk Makes My Job Simple

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

Spiceworks Help Desk is a great tool used by our large non-profit organization. We primarily use the tool to organize our technology needs. After submitting a request, our technology department is able to complete the request in an efficient, quick manner.

Pros

  • Easy to use platform
  • Inventory mangement
  • Efficient alerts

Cons

  • Confusing mobile app
  • Outdated interface
  • Attachment feature needs work
  • Ease of use
  • Prioritizing ticket requests
  • Cost
  • Great for budget
  • Excellent community forum for questions
  • Easy for all staff members to use
Overall, Spiceworks Help Desk is an easy-to-use option at a GREAT cost. We didn't feel that any other products offered anything that Spiceworks couldn't so we haven't felt the need to explore any more companies. The Spiceworks FREE option is great on its own and it's hard to compare with free!

Do you think Spiceworks Cloud Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Cloud Help Desk's feature set?

Yes

Did Spiceworks Cloud Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Cloud Help Desk go as expected?

I wasn't involved with the implementation phase

Would you buy Spiceworks Cloud Help Desk again?

Yes

Spiceworks Help Desk from the user end is very simple. Once you submit your technology needs, I automatically receive an email stating that my ticket was received and is being processed. It's also helpful to have the VNC feature so that my IT department can automatically VNC into my computer if it's a quick fix. At times Spiceworks Help Desk can be tricky because as someone who's not in a Tech role at my company, it can be hard to describe what I need assistance with writing.

Spiceworks Cloud Help Desk Feature Ratings

Incident and problem management
9.4
Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
8
Ticket creation and submission
10
Ticket response
10
Self Help Community
9.5
External knowledge base
9
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
10

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