Item: Spiff
Rating: 8
Author: Erik Johnson

Use Cases and Deployment Scope

Track my commission. We sell commercial HVAC/R equipment. Due to supply line interruptions, it is difficult to keep up with your daily/weekly/monthly sales and bonus. We use this software to help manage that task. It is difficult to track your pay and work your clients at the same time.

Pros and Cons

Graphics
Date
Availability
Design
Ease of use

Needs to update numerous times throughout the day. Only updates once daily.
Need more data
Main issue is no live tracking of your sales numbers.

Return on Investment

Increased commission payout
Better tracking
Forecasting
Has helped my mental health to see early on that I am on track or ahead of where I need to be to hit my quarterly numbers

Usability

7

I gave it a 7, it needs to update more often during the day which is my main complaint. For those of us in high volume sales, I can pull in $100k in HVAC equipment in an afternoon. Yet, I really do not know where I land in getting my bonus due to it only updates the next morning.

Trust in the Compensation Process

I can plan purchases better as see I see what I am earning. It greatly helps my mental health to see what I am doing on a daily basis in relation to my bonus. It takes the guesswork out of my sales numbers every day and thus I can plan way ahead for things.

Alternatives Considered

We have no experience w/other vendors. I am very happy with Spiff except the live tracking. That is is by far what is needed, I like to keep track of things by the minute, you only update once in the morning.

Key Insights

Do you think Spiff delivers good value for the price?

Yes

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Spiff again?

Yes

Other Software Used

Salesforce CMS, Fuse

Likelihood to Recommend

This comes in handy on residential sales as those are generally "right now" situations vs commercial which are project-based. It is difficult to keep up with your numbers due to being pulled in 100 directions at a time. Where it does not work is in the fast sale transactions, I can do $100k in sales in a day, but the software does not update until the following morning so that afternoon, I have no real idea of how the daily sales are impacting my bonus.

Users and Roles

3000 - I believe only certain sales departments use it. We signed up for it a year or so ago and nobody really talks about it oddly. I only know myself and one other person that uses it daily. I was not involved in the implementation of this program so I am not aware of other users. I belive all the ISR teams use it now.

Support Headcount Required

1 - Not sure, I know we have one person that I can reach out to, but the few times I have asked questions, like using the app on Mobile, she had no clue.