Software works great, just wish it updated throughout the day instead of just once overnight.
Updated November 11, 2022

Software works great, just wish it updated throughout the day instead of just once overnight.

Erik Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

Track my commission. We sell commercial HVAC/R equipment. Due to supply line interruptions, it is difficult to keep up with your daily/weekly/monthly sales and bonus. We use this software to help manage that task. It is difficult to track your pay and work your clients at the same time.
  • Graphics
  • Date
  • Availability
  • Design
  • Ease of use
  • Needs to update numerous times throughout the day. Only updates once daily.
  • Need more data
  • Main issue is no live tracking of your sales numbers.
  • Increased commission payout
  • Better tracking
  • Forecasting
  • Has helped my mental health to see early on that I am on track or ahead of where I need to be to hit my quarterly numbers
I gave it a 7, it needs to update more often during the day which is my main complaint. For those of us in high volume sales, I can pull in $100k in HVAC equipment in an afternoon. Yet, I really do not know where I land in getting my bonus due to it only updates the next morning.
I can plan purchases better as see I see what I am earning. It greatly helps my mental health to see what I am doing on a daily basis in relation to my bonus. It takes the guesswork out of my sales numbers every day and thus I can plan way ahead for things.
We have no experience w/other vendors. I am very happy with Spiff except the live tracking. That is is by far what is needed, I like to keep track of things by the minute, you only update once in the morning.

Do you think Spiff delivers good value for the price?


Are you happy with Spiff's feature set?


Did Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Spiff again?


This comes in handy on residential sales as those are generally "right now" situations vs commercial which are project-based. It is difficult to keep up with your numbers due to being pulled in 100 directions at a time. Where it does not work is in the fast sale transactions, I can do $100k in sales in a day, but the software does not update until the following morning so that afternoon, I have no real idea of how the daily sales are impacting my bonus.

Spiff Feature Ratings

Sales compensation plan creation
Complex sales crediting
Sales compensation process automation
Incentive auditing/regulation compliance
Sales compensation dashboards & forecasting
Incentive modeling

Using Spiff

3000 - I believe only certain sales departments use it. We signed up for it a year or so ago and nobody really talks about it oddly. I only know myself and one other person that uses it daily. I was not involved in the implementation of this program so I am not aware of other users. I belive all the ISR teams use it now.
1 - Not sure, I know we have one person that I can reach out to, but the few times I have asked questions, like using the app on Mobile, she had no clue.
  • Track bonus
  • Track commissions
  • Track daily/yearly sales
  • Keep myself on track thru the Qtr
  • None that I know off, I just check it in the mornings
  • Push it out to more sales groups
I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well.

Evaluating Spiff and Competitors

  • Other
Not involved in the purchase process

Spiff Training

Yes, it is well with the range of learning for any office/data tyep worker

Spiff Support

Never reach out for support
Not involved in purchasing

Using Spiff

Like to use
Relatively simple
Easy to use
Technical support not required
  • The initial load page, it has all the numbers I need and for the test for the Qtr's

Spiff Reliability

It seems simple to use and easy to train on so more clients can use it
We have never had it go down.
It loads quickly and is always available