Contractors view
January 18, 2016

Contractors view

Gloria Cook | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spigit

Spigit is being used across the organization. We are using it as an idea collection platform trying to generate innovation within our culture. Our culture is not accustomed to this as they are very comfortable in silos. We are using this platform to change the way we think. We want our people to understand that not every idea ever thought of is a winner. Good ideas start somewhere and with collaboration they can evolve to a great idea that can affect more than just a few. We generate challenges and reward frequent users and ideators whose ideas are implemented.
  • On-site training: Spigit provided hands on training very well. I left my level 1 training feeling equipped to make changes and use my instance.
  • Kick off - spigit creates a great team that allows a company to initiate the use of their system. They assigned staff to our organization making it easy to communicate with the same person and create that trust needed to share the internal desires of the use of the system.
  • Follow up - main sales contact follows up with us yearly if not more often to make sure all is still going well. We can address areas of concern with them and they direct us to the appropriate person to handle that concern.
  • The platform - it is not intuitive. Would like to see it more user-friendly. i.e. creating the store and adjusting the points was very difficult. Platform terminology created a break in ability to delegate implementation. manipulating the look of the challenge should be made easier. Right now we are limited to the options, unless the user is very good with computer terminology.
  • Help desk questions - response to tickets takes too long. Generally when a question is posted the user is looking for an immediate response.
  • Kick off team - it would have been very useful to have a team that was familiar with our industry. There were differences in terminology that created a break in communication at times.
  • Mentors - I would have liked to have been linked up with an organization similar to mine who has been using the system. I tried creating this link at the 2015 conference, but the user did not respond. If this was preset by spigit, it might make this step easier for the newbie.
  • Increased employee productivity by changing the process of a task.
  • Decreased down time on the job site by implementing charging stations per floor.
  • Increased employee moral by implementing a video training library of hands-on tasks that are generally overlooked during on-boarding.