SpiraTest - very good/solid product
May 22, 2022

SpiraTest - very good/solid product

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SpiraTest

We use SpiraPlan (which includes the SpiraTest function) to manage requirements, test cases, incidents, and releases for our medical device products. We use it for all current products, both hardware, and software. We migrated to the SpiraPlan platform from Jazz and at this point, it allows us to accomplish all that Jazz allowed us to do.
  • Easily link and associate artifacts
  • Webforms/web UI is intuitive
  • Lots of flexibility with filtering and sorting
  • Search function (across all products) is very useful
  • Custom report generation needs to be easier. It has a steep learning curve.
  • It should be easier to copy and paste items in artifacts - particularly collections of test steps.
  • It is difficult (impossible?) to share artifacts among different SpiraPlan 'products'
  • SpiraPlan does not have a workflow structure that allows for multiple approvers of artifacts. This feature should be added.
  • requirements management
  • test case management
  • software source control
  • Most of SpiraPlan is easy and intuitive to use so employees have been quickly productive
  • Artifact linking saves tracking time and is very easy for anyone to do
  • custom test creation will still take a LOT of time

Do you think SpiraTest delivers good value for the price?

Yes

Are you happy with SpiraTest's feature set?

Yes

Did SpiraTest live up to sales and marketing promises?

Yes

Did implementation of SpiraTest go as expected?

Yes

Would you buy SpiraTest again?

Yes

Two big uses for us are 1) managing requirements and verifying requirements with test cases; and 2) Software source control via TaraVault and Git. For item 1 (requirements/test case management)... I cannot imagine any scenario where it would not be suitable for this need. I do wish custom report generation was easier though. SpiraPlan has a great artifact linking ability - generating custom reports showing this linking is much harder than (I think) it should be. For item 2 (software source control)... We do not have many software products

SpiraTest Feature Ratings

Centralized test management
9
Manage test hosts and schedules
Not Rated
Map tests to user stories
8
Test execution reporting
5
Defect management
9

SpiraTest Support

As promised during product selection, SpiraPlan support has always been quick and helpful. Replies almost always come back in hours (and often in an hour or two). And SpiraPlan's online tech support maintains all support conversations online so no need to look through emails to try to recall repllies.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - not sure it was offered. Regardless, the 'normal' support has been more than sufficient for us.
After our evaluation - when our actual site went 'live' - we had many questions to get things started and setup correctly. Support people we eager (at least they seemed eager!) to answer our questions and provided excellent responses to get going. We were up and fully using the product in a day or two.