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A less expensive Splunk integrated solution for Incident Management
April 03, 2023

A less expensive Splunk integrated solution for Incident Management

Giuseppe Cusello | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk On-Call

We used Splunk on Call (formerly Victor-Ops) as Incident manager in une project last year
  • it's easy to implement
  • It's integrated with Splunk
  • Sales: it's very hard to have a quotation or a demo!
  • Case Management
  • Incident Management and escalation
  • Native integration with Splunk
  • Integration with external troubleticketing systems
  • We used in only one project and it was very useful because the customer didn't have a performant Case Manager and we used it for Incident Management
Splunk on Call is less performant but much less expensive then the others and it's natively integrated with Splunk.

Do you think Splunk On-Call delivers good value for the price?

Yes

Are you happy with Splunk On-Call's feature set?

Yes

Did Splunk On-Call live up to sales and marketing promises?

Yes

Did implementation of Splunk On-Call go as expected?

Yes

Would you buy Splunk On-Call again?

Yes

All the Splunk implementation require a Case Manager and Splunk On-Call is natively integrated with Splunk so it's easier to implement than other more complex and complete SOAR product as Phantom.

Using Splunk On-Call

We implemented for a customer some months ago
1 - Splunk Product Specialist
  • Case and Incident Management
  • As Case Manager
  • We would use it as part of our DSS solution
It was a good solution with a good comprimise prize/features for our use cases

Evaluating Splunk On-Call and Competitors

It was a good solution with a good comprimise prize/features for our use cases
No we're satisfied

Splunk On-Call Implementation

It was a good solution with a good comprimise prize/features for our use cases
  • Implemented in-house
Change management was minimal - We implemented the usual excalatin process of the customer so the Change Management was minimal or completely absent
  • Knowledge of the product

Splunk On-Call Support

We had few support in the presales phase because knowledge is only in USA, not in Europe or better Italy.
we didn't used support during development and use
ProsCons
None
None
No, for budget problems
We didn't use Support

Using Splunk On-Call

Good usability, it could be improved
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
None
  • Flow development
  • Integration with external systems (obviously not with Splunk!)
Yes, but I don't use it