Palo Alto Networks Cortex XSOAR

Palo Alto Networks Cortex XSOAR
Formerly Demisto

Score 8.8 out of 10
Palo Alto Networks Cortex XSOAR


What is Palo Alto Networks Cortex XSOAR?

Cortex XSOAR, formerly Demisto and now from Palo Alto Networks since it was acquired in March 2019, provides orchestration to enable security teams to ingest alerts across sources and execute standardized, automatable playbooks for accelerated incident response. Its playbooks are...
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Product Details

What is Palo Alto Networks Cortex XSOAR?

Cortex XSOAR, formerly Demisto and now from Palo Alto Networks since it was acquired in March 2019, provides orchestration to enable security teams to ingest alerts across sources and execute standardized, automatable playbooks for accelerated incident response. Its playbooks are powered by hundreds of integrations and thousands of security actions, striking the right balance between rapid machine execution and nuanced human oversight.

Palo Alto Networks Cortex XSOAR Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


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(1-8 of 8)
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January 09, 2023

Very good SOAR solution

Score 8 out of 10
Vetted Review
Verified User
●Standardize and scale processes: Demisto playbooks help you codify and enforce a process that’s common across your security team. These playbooks can be fully automated, fully manual, or any combination of the two, with each scenario having its own advantages for increased efficiencies.

●Lower response times with automation: Demisto can automate thousands of actions across your security products, handing back time to you for investigation and decision-making. This automation can be for alert ingestion, data gathering, response actions, and updating info back in the point products.

●Coordinate actions across security products: You now have a process-centric view of how to respond to a particular incident that’s not tied to any one security product. All security products have their purpose, but playbooks provide you with an abstract view of the ‘process’ and make it easier to replace one product with another whenever you need to.
  • Standardize and scale processes
  • Lower response times with automation
  • Coordinate actions across security products
  • PLAYBOOK generation
  • Using other languages in marketplace
  • Scripting documentation
XSOAR is well suited for phishing detection and response. Phishing alerts are as much of a problem today as they were decades ago. This is because:
Can leverage automation to launch high-quantity phishing attacks with the click of a button.

Phishing attacks are sophisticated and sometimes indistinguishable from real emails, resulting in compromise through human error.

Teams aren’t able to follow set processes while responding to phishing alerts. They must coordinate across email inboxes, threat intel, NGFW, ticketing, and other tools. Each tool has different consoles, data conventions, and contexts, making it difficult for security teams to fill in the gaps while minimizing errors. XSOAR is less suited for analyzing traffic.
Score 9 out of 10
Vetted Review
Verified User
Palo Alto Networks helps us a lot. It collects all the data in one place and the security analytics can be performed on that and which will save a lot of time. Some security tasks can be automated and thus productivity of staff is increased. Integration are also available. CyberSecurity incident can be catched in one platform itself. The IOC enrichment features is also helpful.
  • Taking preemptive actions by blocking IP
  • Track of the incident occurrence
  • Integrations with different products
  • Automation
  • Better documentation can be more helpful
  • UI interface can be improved
Palo Alto Networks Cortex XSOAR (formerly Demisto) can be used by small scale industry who wants to ensure the security as well as to save time. Palo Alto provides many ready to use functionality which can directly implemented into the production. Custom playbooks can be written for detecting and taking action for various phishing attacks.
Score 10 out of 10
Vetted Review
Verified User
We have been using the Palo Alto Networks Cortex XSOAR solution for over 1 year with the main mission of automating and seeking the orchestration of our security processes and integrating the other tools and systems that we use in our data network in order to simplify and obtain the complete and faster view of our entire IT environment. Automated phishing protection functionality has dramatically reduced security incidents that occur via email and also creates a data enrichment process to review security incidents and findings from reports.
  • Automation with immediate security responses.
  • Comprehensive phishing protection and increased email protection.
  • Analysis and reporting feature.
  • Intuitive and easy-to-view panels.
  • Alerts by email and sms of incidents for the administration.
  • Centralized monitoring.
  • Some reports are not generated automatically
  • The documentation still has some flaws.
It has been perfect for us and we recommend it to anyone looking for a solution to improve incident management, response and automation, and overall incident and security reporting. We have a threat management solution with incident reports and incident response triggers against malware, phishing, and network security breaches on our systems and servers. We recommend the use of granular reports that can be used in analysis and strategic meetings for decision making. The solution helps you understand patterns of incidents and attempts at possible vulnerabilities.
Score 9 out of 10
Vetted Review
Verified User
We currently have several security tools and services in the company and all these tools and services generate records of activities and events handled. With the volume of information generated today, it is impossible for a human being to keep analyzing these records/logs because surely some event will be lost due to analysis fatigue or the difficulty of correlating events from one tool with another. We also needed a technology that would allow automation of controls to be applied in response to any incident detected.
  • automates necessary operations after a security event
  • Lots of integrations available
  • Management App that works in any plaforms include mobiles
  • console responsiveness
  • better integration with third-party threat intelligence solutions
  • better integration with SAML authentication
Well Suited. Environments with lots of security tools which need to correlate the events. Companies with a few security persons in the team. Security teams that decided to use external threat intel to correlate e detect security incidents. Less Appropriated. Companies that don't have any other Palo Alto Networks solution.
April 20, 2022

XSOAR Review

Score 8 out of 10
Vetted Review
Verified User
I use XSOAR to analyze CyberSecurity incidents in one convenient platform.
  • Integration with other vendor tools.
  • Customizing and automating has pretty much no limit.
  • Support is fast and helpful.
  • Better documentation e.g. indicators and how to property automate them.
XSOAR is well suited for cybersecurity teams to automate and integrate various incidents into one platform. The tool is highly customizable and can be integrated with pretty much any known 3rd party security tool. The marketplace has a lot of free integrations that can be used in many scenarios.
Score 9 out of 10
Vetted Review
Verified User
This product is being used as the SOAR platform for automation. Automating the repetitive security alerts is the main goal currently served by XSOAR. Also for documentation and escalation of sensitive cases within the team and in the extended information security team, we use it on a daily basis. It also helps analysts with required IOC enrichments, which is quite helpful and a time saver.
  • IOC enrichment for IP, URL, File Hashes
  • Automating workflows for notifications to the concerned team and decision-making for repetitive alerts/issues based on the playbook
  • Taking remediation action like blocking the IP, URL by the custom-made XSOAR commands
  • Providing the timeline of an incident, which helps in AAR activities
  • The XSOAR bot creates a lot of noise on the summary page of any XSOAR incident. Although the filter is available to reduce the view, by default this should not be visible cluttering the whole scenario.
  • The interface has too much data on a single pane. I would love to have many buttons to just click and do stuff.
  • Also, I would love to have search areas more interactive and easier to navigate.
Well suited: In situations where the task is more repetitive and you are getting a lot of false-positive detections [what we get 95% of the time], XSOAR can take the burden and handle those repetitive false positives without causing any headache for analysts. Additionally, if you have a list of teams to notify on occasion for a particular type of incident and if the type of incidents you get is dynamic then XSOAR can help you by assigning appropriate "roles" to appropriate escalation points and associating your incident to the exact role to create an MS Teams, Slack, or email notification for the concerned team.
Score 10 out of 10
Vetted Review
Verified User
It is currently used by our IT Security department only. We use it primarily for its automation but also to a smaller extent for secops, and logging and compliance. We also use it for HiTrust certification in that we can report what we have seen.
  • Automated work flows
  • Customization
  • Reporting
  • Creating custom workflows can be unintuitive at a small scale. Processes inside of a process.
Our runbooks for a phishing email have been almost completely automated. In a manual process from reporting to resolution it would have take several hours to complete. Now, we can do a phishing email resolution with decision points in 10-15 minutes. Having this run book hooked into our other platforms and be able to manipulate that data has greatly increased the effectiveness of our small team.
Score 6 out of 10
Vetted Review
Verified User
With Palo Alto Networks Cortex XSOAR (formerly Demisto) in our organization, our SOC team is seamlessly able to triage and investigate malicious traffic in our network. This is hence enhancing our network security posture. We have also created playbooks and integrated our firewalls to automate policy creation at time of any attacks are being identified.
  • Triage and investigation of malicious traffic
  • Automate firewall policy modifications and actions in playbooks using Panorama
  • Automate malware sample analysis
  • SAML is not stable, it gives a lot of issues.
  • Pre-defined playbooks need a lot of fine tuning
  • Lacks proper documentation
Palo Alto Networks Cortex XSOAR (formerly Demisto) is well suited in scenarios where there is a dedicated threat hunting team working continuously for analyzing logs and alerts. This even has a lot of out-of-the-box and ready-to-use features, that makes life easy for your malware hunting team. In cases where there is no such team, or SOC deployed, it will not b much useful.
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