Many features but getting stale
August 16, 2025

Many features but getting stale

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk On-Call

We use Splunk On-Call to alert team members through monitors based on logs in Splunk and Datadog, as well as from manual incidents when business impact is detected.

Pros

  • decentralized management
  • custom policies
  • API integrations

Cons

  • Creating Defaults/Standards (Paging Policies, Escalation Policies)
  • UI
  • Directly helps us quickly mitigate impact
  • increased incident reaction time by >40% during business hours
  • unmeasurably large impact to incident reaction time for after-hours
Not a lot of love given to VO since the acquisition by Splunk from my POV

Do you think Splunk On-Call delivers good value for the price?

No

Are you happy with Splunk On-Call's feature set?

No

Did Splunk On-Call live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splunk On-Call go as expected?

Yes

Would you buy Splunk On-Call again?

No

VictorOps is still one of the best On-Call platforms, but Splunk doesn't appear to have made any meaningful changes or improvements since their acquisition of VictorOps (VO). Datadog and PagerDuty are continuing to nip at VictorOps heels, I would not be surprised if they overtake VO here soon in terms of feature sets and customization.

Splunk On-Call Feature Ratings

IT Alert Management
6.2
Incident Ticketing System
6
Notification and Escalation
8
Incident Classification
7
Incident Assignment
9
Incident Prioritization
2
Incident Documentation
3
Incident Tracking and Reporting
2
Self-Service Portal
8
Incident Resolution Workflow
9
Integration with Other Monitoring Tools
8

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