Splunk On-Call Truly Consolidates All Your On-Call Products
December 17, 2022

Splunk On-Call Truly Consolidates All Your On-Call Products

Keith Kyaw, MBA, ITIL, CCA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk On-Call

Splunk On-Call aggregates our various scripts and in-app on-call features to be consolidated in a centralized location to alert various teams globally to automate or manually perform set functions based on the on-call alert triggered. The relatively easy to setup services and minimal on premise requirement are attractive for any organization trying to minimize local footprint with hybrid cloud solution eventually moving towards a full cloud infrastructure.

Pros

  • minimal local infrastructure footprint
  • easy initial setup without a large IT presence
  • flexibility to scale up or scale out as required for organization
  • scaling does not require extended downtime

Cons

  • configuration UI may be vague with minimal explation
  • updates need expanded explanation on benefits and roadmap
  • cost model should be more streamlined
  • product integration with other Splunk products is disconnected
  • Integration of all other apps on-call into it
  • Single platform with user security roles defined
  • Ease of implementation (with existing in-house Splunk implementers)
  • Scalability
  • Saved hundreds of IT worker hours utilizing a single platform
  • More cohesive support SLA from IT support teams
  • Reduced time updating on-call modifications
  • Synchronized update cycle
Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call

Do you think Splunk On-Call delivers good value for the price?

Yes

Are you happy with Splunk On-Call's feature set?

Yes

Did Splunk On-Call live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splunk On-Call go as expected?

Yes

Would you buy Splunk On-Call again?

Yes

It is a good product to consolidate other on-call features with applications and disfranchised legacy applications to be on a single shared platform so all IT teams can be on the same page streamlining support SLAs. We were able to collapse 8 separate products into 1 and maintenance windows are more transparent to all IT team members due to a single platform solution. This product is ideal of large enterprises with some in-house expertise on previous Splunk implementation experience to make our implementation smoother.

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