Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
Khoros is being used across my entire company and our federation as a whole. We love it because we can schedule social posts and address social concerns on many tiers: National, federation-wide, all the way down to individual and club level. We also use the tool to track social chatter and monitor potential PR issues.
- Khoros makes it easy to assign tasks to the appropriate parties and audit or approve responses.
- Khoros has the best customer service in the industry. Their Q&A sessions are extremely helpful any time I hit a bump in the road, and their coaching sessions ensure I'm always getting the most out of the tool. Their annual Summit conference is also extremely helpful.
- The platform can glitch a lot. Often small usability issues like that can be overlooked while the developers build solutions to bigger things.
Khoros has helped us show the importance of social media to my company executives so that social marketing has grown in resources and importance year after year.
Khoros has equipped us with analytics to report and labels to emphasize industry voice.