Scalability and Support Make Khoros Soar
July 27, 2018

Scalability and Support Make Khoros Soar

Jesse McCarl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations
  • Intelligence
  • Experiences

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is being used across my entire company and our federation as a whole. We love it because we can schedule social posts and address social concerns on many tiers: National, federation-wide, all the way down to individual and club level. We also use the tool to track social chatter and monitor potential PR issues.

Pros

  • Khoros makes it easy to assign tasks to the appropriate parties and audit or approve responses.
  • Khoros has the best customer service in the industry. Their Q&A sessions are extremely helpful any time I hit a bump in the road, and their coaching sessions ensure I'm always getting the most out of the tool. Their annual Summit conference is also extremely helpful.

Cons

  • The platform can glitch a lot. Often small usability issues like that can be overlooked while the developers build solutions to bigger things.
Works for absolutely any size or dynamic of a company.
I think Khoros is perfect for any medium or large company. No matter how complex the company model, Khoros can make it work for you.

Khoros Social Media Management Feature Ratings

8.8
Boolean keyword searches
9
Filtering out noise/spam
7
Sentiment analysis
9
Broad channel coverage
10
8.7
Content planning and scheduling
10
Audience targeting
6
Workflow management
10
8.3
Automated routing and prioritization
9
Customer interaction histories
8
Bulk actions
8
8.0
Lead generation
7
Content marketing
10
Campaigns and promotions
7
8.0
Twitter
9
Facebook
9
LinkedIn
8
Google+
Not Rated
Instagram
7
Pinterest
Not Rated
YouTube
7
6.7
Campaign success analytics
6
Real-time tracking
7
Competitor analysis
7
8.0
Role-based user permissions & privileges
10
Mobile access
6

Khoros Marketing (Formerly Spredfast + Lithium) Implementation

We had plenty of support during implementation, but there was definitely a huge learning curb as we learned about all the permissions, access, etc.

Khoros Marketing (Formerly Spredfast + Lithium) Support

Customer support is where Khoros most shines. Q&A sessions, coaching sessions, ticket support, etc. is all fantastic.

Using Khoros Marketing (Formerly Spredfast + Lithium)

Takes some time to get familiar with, but worth the effort.

Comments

More Reviews of Khoros Social Media Management

  1. Home
  2. Social Media Management Tools
  3. Khoros Social Media Management Reviews
  4. User Review of Khoros Social Media Management