TrustRadius
Chose Sprinklr for enterprise-level features.
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.7128101
No photo available
February 01, 2013

Chose Sprinklr for enterprise-level features.

Score 8 out of 101
Vetted Review
Review Source

Software Version
Current
Modules Used
All

Overall Satisfaction

  • Roles and permissions, scheduling, analytics, calendars, reports, customer service, training.
  • One caveat is that their permissions are on the person and not on the platform. Working with them to address.
  • Our governance process is now >80% compliant with branded URL shortening, link tracking code and overall compliance.

Product Usage

  • Managing of our social media presences across FB, TW, LI, YT, Flickr, Slideshare, Sina, Renren.

Evaluation and Selection

First time using a social media management system. Began in early 2010.
We looked at a dozen and the shortlist ended with Spredfast and Sprinklr. Chose Sprinklr because they were more Enterprise ready at the time. We continue to review other SMMS's, but have seen no reason to leave Sprinklr.

Training

  • Online training
  • In-person training
  • Self-taught
Base usage does not need training. Advanced usage, training is required.

Support

They are very quick to respond and address those areas they can.
No - Included in license.