Sprinklr is used for complete social media management - from content, to listening, to reporting. Sprinklr is used by 20 marketing professionals and has streamlined our social media marketing efforts across multiple divisions.
The depth that Sprinklr can go to is unlike any other product I've ever used. And, you can't beat the customer service with an assigned account manager you can email and setup a call with at almost any time, outside of your regularly scheduled 30 minute weekly status call.
It's important to find out what is included in the price. There are so many upgraded features that sounds fabulou, but will cost you. Also, be aware of how many users you will have logins for, as any additional will cost you as well.