TrustRadius
Sprinklr Modern Engagement Review
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8124101
Raeann Mitchell profile photo
June 19, 2019

Sprinklr Modern Engagement Review

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sprinklr Modern Engagement

We are using Sprinklr Modern Engagement to answer our customers via Facebook and Twitter. Our customers will reach out to us when they have a power outage or gas issues. Customers will ask questions on their billing statements, how long will power be out, why power is out, and who to contact for other questions about our services.
  • We can reach out to more customers with social media.
  • We will address issues within an hour for most problems unless there is a big outage affecting many customers.
  • I can't think of any at this time.
  • None that I can think of.
I feel that we reach a lot of customers through social media.
I feel we can help more customers with outages.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
9
Sentiment analysis
8
Broad channel coverage
8
Content planning and scheduling
9
Audience targeting
9
Content optimization
9
Workflow management
9
Automated routing and prioritization
8
Customer interaction histories
8
Bulk actions
8
Lead generation
9
Content marketing
9
Paid media management
9
Campaigns and promotions
9
Twitter
9
Facebook
9
LinkedIn
Not Rated
Google+
Not Rated
Instagram
Not Rated
Pinterest
Not Rated
YouTube
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
9
Competitor analysis
Not Rated
Role-based user permissions & privileges
9
Mobile access
9