Sprinklr Modern Engagement Review
June 20, 2019
Sprinklr Modern Engagement Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sprinklr Modern Engagement
We are using Sprinklr Modern Engagement to answer our customers via Facebook and Twitter. Our customers will reach out to us when they have a power outage or gas issues. Customers will ask questions on their billing statements, how long will power be out, why power is out, and who to contact for other questions about our services.
- We can reach out to more customers with social media.
- We will address issues within an hour for most problems unless there is a big outage affecting many customers.
- I can't think of any at this time.
Social Media
- None that I can think of.