Item: Sprinklr Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Sprinklr to manage our entire social media network and community. It is the best tool we've used, we tested out several others and nothing compared to us being able to track, measure, publish, monitor, etc. We use it across all of the different marketing teams at our company. The issue it solves is that we have a very passionate and active social community and we are able to respond to thousands of messages a week, without missing a single one.

Pros and Cons

Community Management
Data
Publishing
Tracking
Listening

User Interface

Users and Roles

15 - Most of our users are part of different marketing groups across our organization.

Return on Investment

We are able to respond to every community member quickly
Able to pull reports and data to help our social strategy

Support Rating

It's the best tool we've used so far. It encompasses everything a social media team would need to be successful.

Alternatives Considered

Social Studio

Likelihood to Recommend

If you have multiple team members, a large social community, multiple channels to monitor, Sprinklr Modern Engagement is by far the best tool. It's so easy to monitor your channels, pull data, all with a few clicks.

Amazing tool for social teams

Modules Used

Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)