Item: Sprinklr Social
Rating: 6
Author: Verified User

Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)

Use Cases and Deployment Scope

The social media and local agents team use Sprinklr to monitor nearly 200 accounts across Facebook and Twitter and to monitor customer engagement. It's a convenient way to quickly identify negative posts and respond in a public manner that protects the brand.

Pros and Cons

Pros

Comment moderation
Posting across multiple profiles
Scheduling posts
Reviewing posts through an approval queue

Cons

custom default settings when adding new profiles
option to repost content to pages where scheduled posts fail to post

Users and Roles

6 - Marketing/social media and customer service

Return on Investment

Time-saving for employees while providing quick response to customers

Support Rating

I had limited first-hand experience with Sprinklr customer service but did get the impression they were responsive and helpful.

Likelihood to Recommend

Sprinklr Modern Engagement is a convenient platform for monitoring custom responses across multiple channels; you can set keywords to filter anything that likely needs immediate attention and respond quickly. It's also useful for posting updated across multiple profiles which is a huge time-saver.

Sprinklr Social Feature Ratings

Comments

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Useful Platform for Managing Multiple Accounts

Modules Used