Useful Platform for Managing Multiple Accounts
May 14, 2020
Useful Platform for Managing Multiple Accounts

Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Social Publishing & Engagement
Overall Satisfaction with Sprinklr Modern Engagement (formerly Social + Messaging Suite)
The social media and local agents team use Sprinklr to monitor nearly 200 accounts across Facebook and Twitter and to monitor customer engagement. It's a convenient way to quickly identify negative posts and respond in a public manner that protects the brand.
Pros
- Comment moderation
- Posting across multiple profiles
- Scheduling posts
- Reviewing posts through an approval queue
Cons
- custom default settings when adding new profiles
- option to repost content to pages where scheduled posts fail to post
6 - Marketing/social media and customer service
- Time-saving for employees while providing quick response to customers
Comments
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