Improve Online Presence with Sprinklr
June 02, 2021

Improve Online Presence with Sprinklr

Taylor Hone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Social Listening
  • Display

Overall Satisfaction with Sprinklr Modern Sales & Engagement

We are using Sprinklr [Modern Sales & Engagement] to try to efficacy of our corporate and local advertisements. We have hundreds of independent groups that are running advertisements worldwide. Sprinklr [Modern Sales & Engagement] allows us to capture the success metrics for each of these metrics in one place to be able to identify best practices in our advertising efforts. We then share these best practices with our independent groups to improve their advertising efforts.
  • Easy to understand data and dashboards
  • Reliable customer service
  • Synchronizes well with main social media platforms
  • Insights from dashboards could be more actionable rather than informational
  • External link dashboards do not allow users to adjust timeframes of the data
  • Many issues with Facebook ad accounts being deactivated from Sprinklr and consistently have to be added back in
5 - The people in our organization that utilize Sprinklr are data analysts and our lead advertising team.
  • Increased efficiency of advertising
  • Increased visibility of social media impact
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
I personally have not engaged with other companies like Sprinklr.
Any large organization that is looking to have an effective social media presence and achieve outcomes through advertising would be benefited by using Sprinklr [Modern Sales & Engagement]. The system allows a streamlined way to see how your audience is responding to your posts and advertisements online. It would not be well suited for a company that is not engaged with a social media presence.

Sprinklr Social Feature Ratings

Boolean keyword searches
4
Broad channel coverage
9
Content planning and scheduling
5
Audience targeting
5
Content optimization
8
Workflow management
8
Automated routing and prioritization
8
Customer interaction histories
5
Lead generation
9
Content marketing
9
Paid media management
9
Campaigns and promotions
9
Twitter
10
Facebook
10
Instagram
10
Campaign success analytics
8
Real-time tracking
9
Competitor analysis
9
Role-based user permissions & privileges
10
Mobile access
10