Extremely Reliable Data and an Efficient Tool for your business
October 25, 2021

Extremely Reliable Data and an Efficient Tool for your business

Tahseen Fatima | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Publishing & Engagement
  • Social Listening

Overall Satisfaction with Sprinklr Modern Sales & Engagement

We are currently using Sprinklr Modern Sales & Engagement
in multiple teams and across the organization. The business problems that it addresses
and solves are automating social media activities and tasks. It is an
extremely great tool for collaboration between social media teams and
managers. The most important factor involved the analytics on the branch and
customer experience.

Pros

  • Automation of social media
  • Analytics for brand perception
  • Lists and dashboards

Cons

  • User interface could be improved in speed
  • Takes time for you to get a hang of it
  • Can increase the onboarding support
  • Employee experience
  • Great return on investment
  • Amazing customer experience
In my experience and usage of the application, I would
definitely give this rating because it has everything that a modern
application would have that would solve the problem of analyzing social
media and automating it at every level. I definitely enjoyed the handoff
capabilities and the lists and dashboard which provides you with everything and
all the details of customers and new trends.
Sprinklr Modern Sales & Engagement stacks up [well] against its competitors because it has all the features and functionality
[a] team could expect from this application. And not just that, it has been
updating the application and deploying the latest features frequently that
helps us a lot in our day-to-day operations. I am really happy with it.

Do you think Sprinklr Social delivers good value for the price?

Yes

Are you happy with Sprinklr Social's feature set?

Yes

Did Sprinklr Social live up to sales and marketing promises?

Yes

Did implementation of Sprinklr Social go as expected?

Yes

Would you buy Sprinklr Social again?

Yes

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.

Sprinklr Social Feature Ratings

8.5
Boolean keyword searches
9
Filtering out noise/spam
8
Sentiment analysis
9
Broad channel coverage
8
8.5
Content planning and scheduling
8
Audience targeting
8
Content optimization
9
Workflow management
9
8.3
Automated routing and prioritization
9
Customer interaction histories
8
Bulk actions
8
9.8
Lead generation
10
Content marketing
10
Paid media management
10
Campaigns and promotions
9
9.3
Twitter
9
Facebook
9
LinkedIn
10
Google+
9
Instagram
9
Pinterest
10
YouTube
9
9.3
Campaign success analytics
10
Real-time tracking
9
Competitor analysis
9
9.0
Role-based user permissions & privileges
9
Mobile access
9

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