Item: Sprinklr Social
Rating: 8
Author: Jessica Rubio

Use Cases and Deployment Scope

All of our properties use Sprinklr for social media management and tracking engagement and metrics. It allows for those at our corporate office to oversee what we are doing at the property level and allows me as the GM to oversee what our leasing team is posting across all platforms without having to log in to each separately.

Pros and Cons

Engagement dashboard.
Asset management.
Global access.

Suggested content emails.

Users and Roles

500 - General Manager, Leasing Manager, Social Media managers, etc. Monitoring engagement, reviews, responses, asset and content management, calendars, scheduling, assignments, and reporting of metrics for all of these aspects.

Return on Investment

Efficiency in planning.
Reduced costs, as content can be shared.
Boosting engagement.

Support Rating

I personally have not had to utilize support for Sprinklr.

Other Software Used

Microsoft Teams, Microsoft To Do (formerly Wunderlist), Microsoft Planner, Jobvite, NexusPayables, LiveChat, Tango Card

Likelihood to Recommend

Perfectly suited for anyone or any company that runs social media on more than one channel OR who would like to also monitor reviews and respond in tandem. Not suited for running or monitoring one channel unless you solely want to depend on the asset management.

Sprinklr is WORTH it!

Modules Used

Overall Satisfaction with Sprinklr Modern Sales & Engagement