Erin’s Sprinklr Review
May 14, 2019
Erin’s Sprinklr Review
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Publishing & Engagement
- Social Listening
Overall Satisfaction with Sprinklr Social + Messaging Suite
Sprinklr is used at the corporate level to support brand Facebook and Twitter accounts as well as 250 location Facebook pages. Also used for listening purposes.
- Easy mobile app for quick posting and moderation
- Campaign and sentiment tracking
- Easy to understand for non tech people
- Built in sentiment tracker isn’t as sophisticated as it could be, almost all comments come up as neutral and need to be manually changed
- Better communication between advertisers and social platforms. There are needs we have and we’d like to be able to help start those conversations with the publishers (ie. Instagram API connections)
- Mobile app alerts for comments and posts
100 - Corporate employees and franchisees
- Easy to use and has allowed for field adoption
- Increased sla for responses
- Tracking sentiment
Sprinklr has made it easier to track all locations and give access to franchisees