TrustRadius
Sprinklr: An all-in-one enterprise-level social platform that gets the job done!
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8124101
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April 02, 2019

Sprinklr: An all-in-one enterprise-level social platform that gets the job done!

Score 8 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Social Listening, Social Publishing & Engagement, Core Platform

Overall Satisfaction with Sprinklr Social + Messaging Suite

Sprinklr is an excellent enterprise level social media tool which I've used for everything from publishing and scheduling content, engaging with our communities and creating custom listening dashboards that allow me to share knowledge across our company. It's especially useful as it's an all-in-one platform meaning that it allows different parts of the social program to work together under one program.
  • Social customer support
  • Customizing dashboards
  • Community management
  • Social care
  • Like most enterprise-level social media platforms, the learning curve is steep
  • There are so many options that it can become overwhelming.
  • It's pretty expensive relative to other tools.
5 - Marketing and customer care.
  • Sprinklr does an excellent job of allowing us to save time and reduce confusion thanks to its ability to streamline content publishing. With everyone having more vision into what's happening, people are saving more time.
None of these tools are incredibly easy to use but I found Sprinklr to be the most robust. Moreover, Sprinklr's support and account teams are excellent. I believe this to be an additional benefit as they're always quick to help solve any questions or issues that may arise.
Sprinklr is an excellent all-in-one enterprise-level social media program and if you're serious about social, it's definitely worth checking out. It is absolutely one of the most comprehensive and useful social media platforms out there and it makes reporting, doing social customer care and publishing content easy once you're ramped up on it.

Sprinklr Modern Engagement (formerly Social + Messaging Suite) Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
6
Sentiment analysis
7
Broad channel coverage
10
Content planning and scheduling
8
Audience targeting
7
Content optimization
6
Workflow management
8
Automated routing and prioritization
8
Customer interaction histories
8
Bulk actions
6
Lead generation
7
Content marketing
8
Paid media management
8
Campaigns and promotions
8
Twitter
9
Facebook
9
LinkedIn
9
Google+
9
Instagram
8
Pinterest
8
YouTube
8
Campaign success analytics
9
Real-time tracking
8
Competitor analysis
8
Role-based user permissions & privileges
8
Mobile access
9