Square 9 Softworks - amazing software great people and fun to work with
March 05, 2026

Square 9 Softworks - amazing software great people and fun to work with

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SmartSearch (legacy)

Overall Satisfaction with Square 9 Softworks

Global Search and Global Capture are used as a digital document archive. Documents are scanned to the system for manual review and auditing. Additionally, the system compares documents received against a list of documents expected to ensure completeness

Pros

  • The system works very reliable
  • Amazing, friendly and very skilled tech support
  • the Customer Relationship Managers are very understanding and forthcoming
  • The project teams are highly engaged and make projects go seamlessly and well

Cons

  • As an organization, I have nothing to ask for
  • It would be nice if Global Search had an address book feature that can be used for email notification
  • It would be nice if the archive had a similar audit trail as SharePoint where you can not only see who and when something was changed, but compare old and new value
  • We got rid of most of our paper based archives, freeing up storage room
We don't use the solution for invoicing, but for contractual documentation.
We highly utilize the workflow engine, and it is working 100% to our satisfaction.
Currently, we are still using the old version of data extraction, without the AI features. But even without the AI-features it is a very powerful tool, meeting our needs

Do you think Square 9 Softworks delivers good value for the price?

Yes

Are you happy with Square 9 Softworks's feature set?

Yes

Did Square 9 Softworks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Square 9 Softworks go as expected?

Yes

Would you buy Square 9 Softworks again?

Yes

it is amazing to really archive documents and when extracting data from highly standardized documents. Absolutely, the go to solution for Invoice-processing.
I would not use it to managed working versions or draft versions of documentation. It probably can be used for it, but as for a collaboration platform I can see other solutions being stronger and better suited

Comments

  • Nick Fugaro | TrustRadius Reviewer
    Nick Fugaro
    (Vendor Representative) commented 3 days ago
    Hey - Thank you for the positive feedback, these are great ideas I will pass to my product development team.
  • Anonymous | TrustRadius Reviewer
    Review author
    commented 3 days ago
    Pleasure :) Glad the feedback is useful Cheers Sebastian

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