They failed to pay my payroll taxes.
December 28, 2021

They failed to pay my payroll taxes.

Erica Tiger | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Square Payroll

Basically they seem to have put in the wrong account number according to my bank when they tried to withdraw the payroll taxes and now they are telling me my bank rejected it and it's not their fault yet it is their fault, in my opinion. I feel now they are doing very little to help me except tell me I have to go ahead and figure out how to pay all my taxes. Pathetic. In my experience, they call constantly when they're selling the product and once it's sold you're on your own.
  • Easy to use interface
  • Reports are helpful
  • No customer service department for a failed payroll tax withdrawals
  • Lack of communication when there's a problem. No answers as to why things happen
  • If I can't trust them to pay my taxes then they're not meeting my objectives

Do you think Square Payroll delivers good value for the price?


Are you happy with Square Payroll's feature set?


Did Square Payroll live up to sales and marketing promises?


Did implementation of Square Payroll go as expected?


Would you buy Square Payroll again?


It's a great amount of trust that a company puts into another company to pay their taxes. Personally, my trust is shaking and I still haven't heard back from a manager and I've been dealing with this all day

Square Payroll Feature Ratings

Pay calculation
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Benefit plan administration
Not Rated
Direct deposit files
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated