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Good Product and Great Support
April 18, 2019

Good Product and Great Support

Tamim Tabiat | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with StarWind Virtual SAN

We used StarWind Virtual SAN in one of our schools in the IT Production Department. We needed a cost-effective solution for High Availability System and we didn't want to invest a purchase shared storage. StarWind Virtual SAN was the perfect solution to create a cluster using the existing resources and storage capacity.
  • User Friendly Interface
  • Straight forward installation
  • Experienced Team
  • Excellent Support
  • Recommend something other than RAID10 to benefit from the capacity.
  • Get benefit from the available resources.
  • Cost effective.
  • No need to purchase new hardware.
StarWind Virtual SAN Software is user-friendly. The steps to install it and prerequisites are clear and do not need expertise. They have a well trained and experienced support team. The response time in any case is great. The team do follow up any pending issues until cleared. One request would be great if they could recommend something other than RAID10 for HDD in order to gain more storage capacity.

Using StarWind Virtual SAN

Evaluating StarWind Virtual SAN and Competitors

Not Sure
  • Product Features
  • Product Usability
  • Product Reputation

StarWind Virtual SAN Implementation

They should work more closely with Microsoft.
  • Implemented in-house
Change management was minimal
  • Create Tiering storage
  • Bug in Windows2019 not showing provisioning

StarWind Virtual SAN Support

The staff are well experienced and friendly.
They also provide information while helping with the solution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - We have basic support.
One time all our data was wiped out and the support team spent days with us to help recover the data although it wasn't their task.

Using StarWind Virtual SAN

One of the best solution to create virtual shared storage.
ProsCons
Like to use
Relatively simple
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding Nodes
  • Adding Clustered Virtual Storage
  • Tiering