TrustRadius Insights
Users have found Stonly to be incredibly helpful in creating and maintaining all their ERP instructions in one place. The customizable …
Overview
What is Stonly?
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.
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What is Stonly?
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.
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Product Demos
The Community History Archives Stonly Demo
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Stonly - Freshdesk demo
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Introducing triggers Stonly
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Product Details
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- Tech Details
What is Stonly?
Stonly Video
Stonly has reimagined the knowledge base to make it powerful and present. Where traditional knowledge bases are full of articles - like a user manual - Stonly’s KB is full of interactive, step-by-step guides that are a more effective way to share information. And the Stonly kn...
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users have found Stonly to be incredibly helpful in creating and maintaining all their ERP instructions in one place. The customizable Knowledge Base site and different types of triggers for onboarding and tour guides have been particularly useful features. Stonly has simplified the flow of information, adding value to the customer experience and guiding pre-sale customers through decision-making processes. Additionally, Stonly has played a crucial role in change management, feature rollouts, and troubleshooting, saving time and resolving issues efficiently. Users have reported fast support in resolving configuration issues and scaling customer support. Overall, Stonly is an easy-to-use tool that provides valuable information to new hires, improves the support experience, and decreases the need for live chat. It has become a go-to place for up-to-date information, reducing the burden on support teams while offering a user-friendly and engaging support experience.
Easy Integration: Many users have found it easy to integrate Stonly with their app, allowing for seamless communication between the two. This has been praised by multiple reviewers as a valuable feature that simplifies their workflow and enhances the user experience.
Flexibility and Continuous Improvement: Stonly is highly regarded for its flexibility and continuous improvement. Users appreciate the ability to use Stonly for knowledge bases and guided tours, while also being able to set target properties based on specific user needs. This invaluable feature has been mentioned by numerous reviewers as a standout aspect of Stonly's functionality.
Embedding Videos and Organizing Multi-Option Guides: The ability to embed videos into step-by-step guides is well-received by users, along with the ease of organizing multi-option guides. Linking between guides is considered helpful, and the creation of a knowledge base from these guides has significantly reduced support tickets. Multiple reviewers have highlighted this feature as one of the strengths of Stonly's platform design.
Difficult Navigation: Many users have found the navigation of the system to be time-consuming and difficult to get used to. They have mentioned that it takes a while to understand how to navigate both the user-facing interface and the admin side of the knowledge base. Some users also feel that certain design choices in terms of navigation can be improved.
Limited Customization Options: Users express a desire for more flexibility when it comes to customizing the layout and adding images within guides. They would like to have more control over the design elements, such as changing fonts, colors, and overall layout. Additionally, they wish for advanced customization options that go beyond basic styling.
Steep Learning Curve: Several users have mentioned that there is a learning curve associated with using the software. Training someone on how to effectively use all features and functionalities can be challenging at first. However, once users become familiar with the system, they find it easier to create and customize guides.
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