Submittable is highly effective, but has certain bugs that need worked out.
February 27, 2022

Submittable is highly effective, but has certain bugs that need worked out.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Submittable

I use Submittable for my customers to submit applications to the tax credit programs that my team administers. Within Submittable, I build out applications from scratch, and then my customers fill them out, attach documentation, and submit them within the program. I also review, and score the application within Submittable, and use the program to export data.

Pros

  • User friendly application building experience.
  • Quick and effective data exporting.
  • Relatively reliable.

Cons

  • Occasionally, my customers find submitting their applications to be impossible. Need better reliability.
  • Better way to correct errors in an application, after launch.
  • Better way to name applications, outside of random numbers.
  • Faster customer experience.
  • Quicker staff experience in releasing applications, due to the cloning function being easy.
  • More technical trouble shooting.
I find Submittable to be very easy to use, but sometimes customers need troubleshooting, and sometimes my team is unable to help. Submittable's help center needs to be vastly expanded.
I believe it has, due to the fact that Submittable has made their application experience easier and quicker. My customers are nonprofit organizations, and their time is limited and very valuable. I have received many positive comments from customers about our efforts to work towards better efficiency. Submitting has been a large part of that.

Do you think Submittable delivers good value for the price?

Not sure

Are you happy with Submittable's feature set?

Yes

Did Submittable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Submittable go as expected?

Yes

Would you buy Submittable again?

Yes

Microsoft Office 2016 (discontinued), Webex App
Submittable is very well suited for keeping track of completing applications, corresponding with different applicants, and exporting data for organizational use. However, Submittable does not seem to have the capability to export messages, in order to file correspondence with customers. Could this be possible? Submittable is also usually well suited for customers submitting their applications. However, in my last application cycle, 2/62 applicants were unable to submit.

Comments

More Reviews of Submittable

  1. Home
  2. Grant Management Software
  3. Submittable Reviews
  4. User Review of Submittable