Sugar CRM
December 10, 2013

Sugar CRM

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Sugar Corporate

Overall Satisfaction

Pros

  • Really simple to archive emails from Outlook, which is very helpful
  • Reporting is great!

Cons

  • Reporting is great, once it's figured out. But getting the right report built can be quite difficult & confusing.
  • Search could definitely be improved. It's sometimes hard to find things if punctuation or spelling is not exact.
  • Cases module makes my job function much more organized and is very easy for me to use.
  • For my position, SugarCRM has definitely helped me to improve my customer services, since it helps me to be more organized.
This will not be my decision.
I would recommend asking about how to personalize for your company. And also asking tips on implementation. Our biggest problem was that it was not implemented correctly at first.

Comments

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