I won't sugarcoat it...
December 04, 2013

I won't sugarcoat it...

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Sugar Professional

Overall Satisfaction with SugarCRM

  • Good customization options.
  • Reasonable price point for small businesses and non-profits.
  • Decent option if you want an open source solution.
  • The platform is maddeningly slow to begin with, but every task flow requires a new page to load which makes it all the more frustrating.
  • It is not confusing to use, but it is very inefficient. Every task took so much longer than it should because of the sheer number of clicks and page loads required to do anything.
  • I ran into several issues with navigation and functionality. For example, when I used the search bar, a tool tip would pop up reminding me about a new feature... but it hovered over the search results!
  • Often auto-pop tools would not work, making it difficult to link contacts with accounts.
  • We "utilized" Sugar for a few years. I say "utilize" generously, because it was a well known company joke that no one ever used it. Interns would spend hours entering in leads and contacts, but the sales team never took advantage of the other tools because it was so time-consuming and inefficient.
Several weeks ago we switched to Salesforce. I would not to go back to Sugar.
I might recommend Sugar to a small company that is working with a tight budget. My startup used Sugar for a few years, but we moved to a more efficient tool as soon as we had the budget to do so. That said, if you aren't going to use it regularly, it isn't worth the trouble of setting it up.