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Terrible Customer Service
July 29, 2022

Terrible Customer Service

Josh Loe | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurePayroll

We used it for payroll only.
  • Take money from you.
  • Deposit money for you.
  • Support.
  • Technology.
  • Payroll.
  • Lost money.
  • Lost time.

Do you think SurePayroll delivers good value for the price?

No

Are you happy with SurePayroll's feature set?

No

Did SurePayroll live up to sales and marketing promises?

No

Did implementation of SurePayroll go as expected?

Yes

Would you buy SurePayroll again?

No

Terrible. Support hold times are 90+ minutes and I have had to talk to about 7 different people to try and get things done. We had a complete mess with transitioning people from one company to another and they took months to sort it out. My overall experience has been very bad and the bounce from person to person within their team AND THEIR LACK OF INTERNAL COMMUNICATION is alarming. I would switch but I cannot chance them screwing up again and creating tax issues for my employees. Absolutely TERRIBLE experience every time I try and deal with them.

SurePayroll Feature Ratings

Payroll Management
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated