SurePayroll

I've used SurePayroll for over 6 years. System is good, overall through the many years I've had little to no complications with the actual website. I'll admit they have a great program that leaves you with little to no complaints. However if something does go wrong and you need help, you'll wish you never did business with these people because the customer service department is useless, in my opinion. Hours and hou you'll get rerouted 5-10 times and most of the times (9/10 times) at some point during your hold you'll get someone that would rather drop your call then deal with resolving your problem, in my opinion. When I say hours I mean minimum 3 hours to get anything done. I believe It's a endless holds and frustration. Most problems never do get resolved, in my opinion, I just either figure it out myself or give up on them all together. In my experience, when I finally gave up and canceled my services with them they were happy to charge me a fee in order for me to continue accessing all previous reports and files however gave no guidance as to how I can do so since they terminated my log in. In my experience, Now 4 hours of hold later I'm waiting for someone to pick up and give me new log in credentials to obtain previous employees W2. In my experience, 4 hours later , 2 people hung up on me, still no solution in sight. In my view, you would think a unique and complicated problem is at hand. Again, great website but long wait times on the phone makes it not worth it at all, in my opinion. I believe it would be better to go with a smalltime company that you can easily reach when you have a problem. In my opinion, a company that cares about their customers enough not to put them through such frustrating holds and incompetent representatives. Im sure they have plenty of smart and capable people that have gotten them this far but unfortunately, in my experience, I've never been lucky enough over the past 6 years to speak to one.

Terrible. Support hold times are 90+ minutes and I have had to talk to about 7 different people to try and get things done. We had a complete mess with transitioning people from one company to another and they took months to sort it out. My overall experience has been very bad and the bounce from person to person within their team AND THEIR LACK OF INTERNAL COMMUNICATION is alarming. I would switch but I cannot chance them screwing up again and creating tax issues for my employees. Absolutely TERRIBLE experience every time I try and deal with them.

I believe SurePayroll fraudulently transferred money for payroll taxes from a corporate account they are not associated with. In my opinion they moved this money without authorization into a business that uses their service, causing many assessments from the EDD for the other business that does not.

SurePayroll conducts fraudulent business practices. The service itself is mediocre. UI is counterintuitive, scheduling paychecks is arduous, payroll reports are not super customizable and hard to find/run, and tax info is somewhat hidden. But it does cut checks and handle tax filings. The fraud part comes in when you want to cancel your service. I tried using the website, emailing, and calling. Each time I was pointed to a different mechanism for canceling, none of which worked. Finally, after reconfiguring my pay schedule (which I didn't need since I was canceling), I was able to unlock the part of the website that allowed me to cancel. Even then, I had to click through about 10 screens, including two that made it look like they'd canceled my service when they had not as well as a screen that froze for over a minute. In addition, I no longer needed their service halfway through the year, but if I wanted them to file tax documents for the year I needed to keep paying them (for literally doing nothing) for the rest of the year. Do not recommend it.

Is a cheap option to do payroll for a small company...but beware when you have a problem customer service is deficient. Representatives are not trained, have no knowledge...