SurePayroll

Score2.3 out of 10

41 Reviews and Ratings

What is SurePayroll?

SurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

Categories & Use Cases

Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 9.1
Benefit plan administration
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
Category average: 8.3
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 9.2

Reimbursement management
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Category average: 8.2
Support for external payroll vendors
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
Category average: 7.9
Off-cycle/On-Demand payment
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
Category average: 8.5

Michael Lien View profile

CFO & Director of Operations in Corporate at TRIC Tools, Inc. (11-50 employees employees)

Use Cases and Deployment Scope

SurePayroll is being used by our business for payroll and certified payroll. I find it easy to use and easier to manage than any other service we've used in 18 years. Their customer support is outstanding.

Pros

Adding new personal and tracking 1099 contractors
Printing and distribution of checks, 1099, 941, W2
It works well with our annual Workers comp audits
They've been very helpful with yearend reviews and any changes in updating forms

Cons

Better chat bot interaction

Return on Investment

100% positive,
Reduced our monthly cost from 1,500 to less than $100

Usability

Other Software Used

Right Networks

Verified User

Engineer in Engineering (1-10 employees employees)

Use Cases and Deployment Scope

They are my payroll processing system. There isn't anything more sophisticated than that.

Pros

They haven't screwed up a government filing yet

Cons

Customer service is terrible, it took me 90 minutes to speak with someone in billing
They have double billed me, their invoices have inaccurate descriptions of the line items
They have lied to me about what my pricing will be moving forward
The user interface is terrible

Return on Investment

The last time I had to speak to customer service, it took 90 minutes to speak with a human
I have had to reach out a number of times because they have double billed me, or they have billed me incorrect amounts

Usability

Susan Toogood View profile

Enrolled Agent in Finance and Accounting at Crossroads Business Services LLC (1-10 employees employees)

Use Cases and Deployment Scope

Transitioned our payroll practice to SurePayroll (30+ clients) and has been an awful experience for us. For a guaranteed service, I'm receiving more letters from taxing agencies than ever before and, in my experience. unable to get service to correct problems. In my experience, numerous erroneous filings of tax forms with no resolution in sight. In my experience, VERY frustrating for clients and my staff. I could not in good conscience recommend this software - in my opinion, expensive and incorrect.

Pros

Pulls the payroll and taxes out

Cons

Onboarding
Customer Service
Ease in Reporting Problems
Solutions to Problems
Employee Access to Portal

Return on Investment

In my experience, horrible return on investment; expensive and more inaccurate than manually entering payroll.
For us, loss of confidence by clients due to incorrect and erroneous payments/filings

Usability

Other Software Used

QuickBooks Desktop Premier

Verified User

Executive (1-10 employees employees)

Use Cases and Deployment Scope

We are a household employer the utilizes SurePayroll to pay our nanny and complete our tax filings for state and federal. In our experience, SurePayroll is an absolute nightmare that has left us with notices of liens and warrants on both the state and federal level. Critically important tax cases will go unanswered for months. In our experience, customer service has no ability to resolve cases - they are not even able to provide proof of payment. Oregon Department of Revenue said SurePayroll is lapsing on payments and does random lump sums and that our account is “a mess”.

Pros

In my experience, Ignoring customers
In my experience, Not paying taxes
In my experience, Stressing out customers
In my experience, Closing out support cases with no communication/resolution
In my experience, Causing anxiety and worry

Cons

In my experience, Actually paying taxes
In my experience, Providing proof of payments
In my opinion, Having customer service that can resolve support issues
In my opinion, Having a real tax department
In my opinion, Being accountable

Return on Investment

Notice of lien
Distraint warrant
Tax collection

Usability

Briana Marks

CEO (Chief Executive Officer) in Human Resources at 15 dental offices (51-200 employees employees)

Use Cases and Deployment Scope

We use Surepayroll to process payroll for 12 different companies.

Pros

Good and easy to navigate website
Little to no problems using the website over the past 6 years

Cons

Customer service
Hours of hold, in my experience
Being rerouted 5-10 times for every inquiry, in my experience

Most Important Features

Processing payroll

Return on Investment

In my opinion, it's had such a negative impact because of the hours of hold and lack of resolutions that its taken too much of my time to use and I can no longer waste hours of my day to resolve the simplest problems.

Alternatives Considered

QuickBooks Desktop Premier

Other Software Used

QuickBooks Desktop Premier, SurePayroll

Paylocity

SurePayroll

What is SurePayroll?

Categories & Use Cases

Key Features

Top Performing Features

Pay calculation

Benefit plan administration

Direct deposit files

Areas for Improvement

Reimbursement management

Support for external payroll vendors

Off-cycle/On-Demand payment

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

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