A very well made and customizable product that performs well, but has an outdated management
June 29, 2019

A very well made and customizable product that performs well, but has an outdated management

Andrew Bouwhuis | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Advanced Threat Protection

We have implemented Symantec's AV as a means to protect against virus and malware security issues. It's deployed at a number of our customer sites and, for the price, really has a great history of doing a good job.
  • It seems to be very good at protecting us from threats. We don't have users who are doing stupid things or anything, but we have never had a severe compromise.
  • The management is pretty easy (we are using the on-prem version), it's full of the ability to see what's going on and customize things.
  • The client runs without much issue, and without users' knowledge or involvement.
  • I don't like that I have to maintain the client and keep it up to date. Updating the client is not a very easy process.
  • Deploying the client could be easier. They have a deployment tool, but it doesn't really get to all PCs, which means I still have to manually deploy it.
  • Because the product has so much customization, it can also be very difficult to set up and understand.
  • We haven't ever suffered from a serious security compromise, and I owe that to our Symantec AV.
  • Once installed and set up, it's difficult to pull it out of the environment and try something else, so it has a way of keeping itself stable.
  • Some customers have a hard time paying the price because they don't "see" it do anything, and wonder what they are paying for.
Webroot has an online management portal which is accessible from anywhere and is very nice. Webroot also has a very easy deployment, which is very nice by comparison.
I think it would be best suited for an enterprise level environment where you have dedicated onsite IT staff able to check it, manage it, and update it daily.