Backup Rolls
December 21, 2017
Backup Rolls
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symantec Backup Exec
We are using Symantec Backup Exec to backup our Windows servers.
- Backup Exec is good for defining backup strategy across multiple supports (external hdd and tapes for us).
- Backup Exec is good at backing up all data including files with open handles.
- Restoring a single file to a previous version is very easy.
- Finding the most performant driver for our tape recorded in Windows Server environment was not easy.
- It took several years with help of the Symantec support to find the appropriate driver.
- Symantec support service was not so responsive and did not really provide a permanent solution to our problems, but it really improved in the last few years.
- Once the backup strategy is correctly set, almost no time is required to take care of the backup. So that amount of time can be used for other tasks.
- The quality of Backup Exec to backup data and restore data (all of them or pieces of them) helped us to have IT department certified ISO9001.
- Some contacts at Symantec support service were not good (no real solution provided, the contact person was never the same for multiple contact of a same support ticket, so a lot of time was wasted).