My experience using Symantec Endpoint Protection
February 22, 2017

My experience using Symantec Endpoint Protection

Ben Liebowitz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symantec Endpoint Protection

Symantec Endpoint Protection is the Antivirus/AntiMalware product we use across all of our environments. We have multiple SEP Managers distributed for different environments. It helps add another layer of protection for our servers.
  • SEP is good at automatically updating the clients so the latest definitions are always present on the clients. If the SEPM is not available, it will go to the web to retrieve the updates.
  • Utilizing the SEP Managers to manage the SEP clients works very well. I'm able to link it to Active Directory and login using AD Credentials, simplifying access and roles.
  • Being able to deploy client upgrades from the SEP Manager makes upgrades an easy task.
  • Being able to run the SYMHELP tool to submit logs and automatically open support requests is very handy!
  • Having to reboot each client after a version upgrade can be troublesome.
  • The client can be a resource hog at times.
  • Being able to manage the clients from a single SEP Manager reduces the amount of time needed to manage the environments.
  • It has kept us protected against viruses and malicious activity, and when something did slip through, we were able to use the SYMHELP tool to scan the machine and submit the data/logs to Symantec to protect against it in the future.
  • McAfee and Trend Micro OfficeScan
I've used other AV products in the past but I have found SEP to be much easier to manage. I can remotely push client upgrades, easily configure exclusion policies, etc. This has helped us protect our environment, without impacting the business.
SEP is a good AV product and protects our servers well. It's easily managed via the SEP Manager servers. However, keeping up with new versions which come out multiple times a year can make it tough to keep up, esp when client upgrades require a reboot.