November 18, 2019
Score 8 out of 10
- Monitoring Dashboards
Overall Satisfaction with Synthesio
Synthesio is mostly used by the Corporate Communications department to do crisis listening over social media. However, we are expanding to other departments as they see the value.
- Synthesio has an unlimited volume, which helps us to not worry about going over budget. This helps us focus on refining our search to pull in the mentions that have the most value.
- Synthesio has an excellent support team. They are always available to answer any questions we have.
- The dashboards are just ok. I think there could be a lot of improvement on the visual look of the dashboards. That being said, if you're just into the data. It works great.
12 - Technology, Analytics, Supply Chain, Social Media, Crisis Management, Reputation Management
- Synthesio has helped us with online reputation providing us with an online reputation score that is measurable. It has also helped us monitor our brand for any crisis that may be happening online.
We've evaluated several other listening platforms. What we like about Synthesio are unlimited mentions. It allows us to focus less on cost and more on value.
Synthesio works well in delivering analytics. Logging in and viewing data is easy. When reporting to upper management, the tool is not the best. I think it could have real-time updates to displays. We are solving this by paying for the API access and exporting to our own dashboard solution.c