Great Asset Management and Ticketing

SysAid a great help desk and asset management solution. It can be customized to your liking. Out of the box it includes tons of features. It does have a small learning curve due to all the options available out of the box. After tweaking it to your organization's needs, it becomes a walk in the park. They are constantly developing the solution and releasing updates a few times a year. They really listen to the customers feedback. Only drawback is the app. They had one that was basically an app version of the majority of the software but they stopped developing that one and moved onto a new app that is only for ticketing. The have been working on a new app for some time now but I have yet to see it. Overall a good solution for us. We are a team of 11 and the solution is hosted on prem although they have a cloud version available.