Great Asset Management and Ticketing
June 16, 2020

Great Asset Management and Ticketing

Anthony Bolivar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid a great help desk and asset management solution. It can be customized to your liking. Out of the box it includes tons of features. It does have a small learning curve due to all the options available out of the box. After tweaking it to your organization's needs, it becomes a walk in the park. They are constantly developing the solution and releasing updates a few times a year. They really listen to the customers feedback. Only drawback is the app. They had one that was basically an app version of the majority of the software but they stopped developing that one and moved onto a new app that is only for ticketing. The have been working on a new app for some time now but I have yet to see it. Overall a good solution for us. We are a team of 11 and the solution is hosted on prem although they have a cloud version available.
  • Consistency.
  • Customer service.
  • Development.
  • Mobile app with all the same capabilities as the GUI.
  • Consistency in account managers.
  • Webinars are lacking in content and release date info.
  • Department efficiency.
  • Time saving self-service portal.
  • Knowledge base for user and admins.
There are a lot of technicians working for SysAid and I feel that we don't always get the same answer about any one question. It depends on how knowledgeable the person assigned to your ticket is.

Do you think SysAid delivers good value for the price?


Are you happy with SysAid's feature set?


Did SysAid live up to sales and marketing promises?


Did implementation of SysAid go as expected?


Would you buy SysAid again?


Consistent and solid solution. Serves its purpose well for ticketing and asset management.
The agent deployment is a little weak. The RDS service is constantly getting stuck at the remote sites.
I would suggest SysAid spend more one on one time with customers to address the issues on an individual basis.
Everything should not be a paid enhancement request.

SysAid Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management
Not Rated