Great Ticketing System
June 21, 2020
Great Ticketing System
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
It is used throughout our organization. HR, Finance, Payroll, Telecom, and IT. SysAid has helped us better manage tickets and assign them. I am in IT and it works great. I love that we can customize and add many options. Users are able to track their own tickets. Techs or admins are able to easily manage their tickets and able to reply. I am currently working on improving our asset management, so far it's a nice process. SysAid helpdesk is very responsive and very helpful. I am able to customize fields and make it sync with the DB.
- Asset management
- Remote tool integration
- On the cloud
- Customizable
- More flexibility when creating forms.
- Would like to be able to rearrange tabs in the asset, can't yet.
- Add flexibility to make fields into columns instead of straight down the page.
- Ease of use.
- More staff using it.
- BMC Track-It!
SysAid has more options and does a lot for the cost compared to the previous system.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes