Great Ticketing System
June 21, 2020

Great Ticketing System

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

It is used throughout our organization. HR, Finance, Payroll, Telecom, and IT. SysAid has helped us better manage tickets and assign them. I am in IT and it works great. I love that we can customize and add many options. Users are able to track their own tickets. Techs or admins are able to easily manage their tickets and able to reply. I am currently working on improving our asset management, so far it's a nice process. SysAid helpdesk is very responsive and very helpful. I am able to customize fields and make it sync with the DB.
  • Asset management
  • Remote tool integration
  • On the cloud
  • Customizable
  • More flexibility when creating forms.
  • Would like to be able to rearrange tabs in the asset, can't yet.
  • Add flexibility to make fields into columns instead of straight down the page.
  • Ease of use.
  • More staff using it.
  • BMC Track-It!
SysAid has more options and does a lot for the cost compared to the previous system.
Chat option, email option, self-service option in their FAQ area. Very easy to find an answer. Their helpdesk is actually helpful!

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Great to use for multi departments, able to update and transfer with ease. Easy to use for the most part. Lots of options and features.

SysAid Feature Ratings

Organize and prioritize service tickets
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
7
ITSM reports and dashboards
9
Configuration mangement
8
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated