Overall Satisfaction with SysAid
Sysaid is used throughout the organization for IT support issues for hardware and software. It is also used for submitting HR related requests (eg. job letters, requests for leave). It addresses the issue of accountability, tracking, and reporting of issues/requests.
- Easy setup of ticket categories and routing.
- Simple interface for adding notes, attachments, and comments.
- Excellent integration with email for notifications.
- Easier change management process setup.
- Simple reporting interface.
- More flexibility in creation of rules for assignment.
- Sysaid has been able to reduce our resolution time from 3 days to 1 day.
- It has allowed us to prioritize the more important issues and improve uptime from 98% to 99%.
- It has improved the efficiency within the department by 25%.
Sysaid responds within an average of 2 hours to any issues that are raised. Our account manager is always reachable.
Do you think SysAid delivers good value for the price?
Are you happy with SysAid's feature set?
Did SysAid live up to sales and marketing promises?
Did implementation of SysAid go as expected?
Would you buy SysAid again?