Honest SysAid review
March 03, 2021

Honest SysAid review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SysAid

SysAid started out as a ticketing system for IT only. It has expanded to a few other departments to provide better service for our user base. The base use is for our IT dept. to provide service to Staff, Faculty, and the Students community. We also use inventory management on a small scale.

Pros

  • Provide a ticketing system for our IT dept.
  • Note taking for future issues
  • Resolution management to ensure users are satisfied

Cons

  • The UI is sometimes hard to use
  • SMS integration is lacking vendors
  • Allows staff to work effectively, allowing for greater ROI
  • Asset management to track age of systems etc. for replacement.
I believe SysAid is on par with other products in the industry.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

I have used various ticketing systems, and SysAid is one of the better systems.

SysAid Feature Ratings

Incident and problem management
9.2
Organize and prioritize service tickets
9
Expert directory
9
Service restoration
9
Self-service tools
9
Subscription-based notifications
10
ITSM reports and dashboards
9
ITSM asset management
7.0
Asset management dashboard
7
Change management
7.5
Change requests repository
8
Service-level management
7

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