Can't deliver on the basics, support is ineffective.
March 03, 2021
Can't deliver on the basics, support is ineffective.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
Presently it's being used as a ticketing system in our organization. We are also using the forms functionality with the onboarding / offboarding of our users and we also do some server monitoring with it as well.
Pros
- I can't say it does any one thing particularly well.
- I can't say it does any one thing particularly well.
- I can't say it does any one thing particularly well.
Cons
- ticketing
- agent deployment and stability
- faqs
- None. With all the bugs it has, we've spent way too much time just addressing its idiosyncrasies.
I've used home built ticketing systems along with the Kace systems. It's a far inferior product to both.
Do you think SysAid delivers good value for the price?
No
Are you happy with SysAid's feature set?
No
Did SysAid live up to sales and marketing promises?
No
Did implementation of SysAid go as expected?
No
Would you buy SysAid again?
No
Comments
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