Overall Satisfaction with SysAid
We are looking for a tool that will replace our old ITSM. Some of the things we need to improve are the following:
- Improve communication with our community
- Lower response time with the help of self-service, FAQ and KB articles
- Find a vendor who is available when help is required, will provide training and assist with deployment
- Service record management
- Self service portal
- Support
- Asset management- sign out/sign out of borrowed assets will be a great feature to have
- Setting up email notification- I hope in the future, this can be set up separately and not in one big space that requires a lot of manipulation
- Built in form creation
- Faster response time and resolution time
- We can get in depth reporting to measure our success and areas to improve on.
- Self service portal helped our community in answering their inquiry before even opening a ticket
As previously mentioned, we set up KBs and FAQ based from key words. This alone decrease our ticket workload and our community is happy to find the answers in one place instead of searching it on the web.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes