Loving SysAid is so easy!
Overall Satisfaction with SysAid
I have used SysAid to change our onboarding and out-processing to a workflow instead of a painful paper process. The paper process causing the company hundreds of dollars a week and this is a non-profit organization. The workflows route information to the appropriate departments for maximum efficiency. We also use it for a helpdesk for submitting incidents, and as a ticket system.
Pros
- Provides online support
- Knowledge base articles to help with setting up and building workflows
- Support techs are very nice and helpful
Cons
- The workflows are extremely time consuming to build
- The filtering for the dashboard doesn't work properly
- Improved employee satisfaction with IT - able to get things done quicker
- Major cost savings since moving from paper processes
We do not use the automation tool but did have a meeting with one of the reps about it to see if it would work for us. Unfortunately, it is not something that we would need to use. However, I have created several workflows and it has helped streamline all HR and IT processes!! IT and HR are not working efficiently, together, like ever before.
I prefer to use SysAid because the interface is better, easier to read the information, and easier to filter. I used Salesforce for several years and definitely prefer the SysAid tool
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes
Comments
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