SysAid Review
April 05, 2022
SysAid Review
Score 7 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
We use it as a ticketing system, to track incoming and outgoing emails, phone calls, teams messages, and walkup issues. We utilize SysAid's tools for a multitude of uses, such as Ticketing, Reporting, Knowledge base consolidation, and Asset management. Overall, we have replaced 3 other systems with SysAid and are happy with what we do with it.
- Ticketing
- Knowledge Base
- Reporting
- Knowledge base features.
- Emailing through the system.
- Feature implementation.
- Cost effective
- Complex and customizable.
- Some features are hard to set up, taking more man hours.
Not used much by our business.
Do you think SysAid delivers good value for the price?
Yes
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
Yes
Did implementation of SysAid go as expected?
Yes
Would you buy SysAid again?
Yes