Item: SysAid
Rating: 8
Author: Verified User

Overall Satisfaction with SysAid

Use Cases and Deployment Scope

We utilize SysAid for: Helpdesk Asset Management Remote Management Change logs and have also recently integrated JIRA and other modules for our dev team

Pros and Cons

Pros

Integration with the Teams app is seamless
Support responds to tickets rapidly
Asset management is easy to use

Cons

I have been having trouble with the agent deploying in different scenarios
Sometimes having too much customization can be overwhelming
Understanding the terms and what settings actually do can be confusing

Return on Investment

SysAid has helped us towards our SOC 2 Type 2 progression
IT now has a platform that can combine some SOC 2 Type 2 requirements into one platform making it easier for the IT Team

Automated Workflow

I haven't utilized workflow tools as much as I would like to. Because of how static the workflow, creating all these different ones takes alot of time.

Time To Value

I am still working on configuration. However, the basic use of it was immediately put to use after deployment

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SysAid go as expected?

Would you buy SysAid again?

Yes

SysAid was well suited for us for asset management Once the agent was deployed onto the machine it was easy to gather information about the asset The deploying of the agent itself can be annoying and difficult I have had scenarios where it just didnt work or wrong settings.

SysAid Feature Ratings

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SysAid Review

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