Quick and Easy Management of a customer database and ticket system.
November 29, 2023
Quick and Easy Management of a customer database and ticket system.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Help Desk
Overall Satisfaction with SysAid
I use SysAid to manage customer accounts and to verify the details provided by support. We have a customized screen that manages our hosting accounts with all the details associated with our hosting environment. I am able to see current users as well as all disabled accounts. I am able to check all activity on a ticket and whom it has been assigned. I am able to enter additional details when needed for the support team to complete a task. I am able to update tickets and reassign them when needed.
- SysAid provides detailed information regarding a customer account.
- SysAid provides the ability to email customers once a support ticket has been reeived, worked on and/or completed.
- SysAid provides the ability to reassign tickets and keep detailed activity while a ticket is being worked on.
- Directly forwarding emails submitted by customers to other employees.
- Productivity has increased due to the simplicity of the software.
- Technicians are able to handle requests promptly.
- Technicians can easily reassign tickets if the task is above their knowledge
- Customers appreciate the communication through the ticket system to keep them informed of their project.
It has allowed technicians to avoid numerous phone calls by receiving tickets through the system. They can resolve issues simply through emails and remote assistance than having to spend hours on a phone call.
Do you think SysAid delivers good value for the price?
Not sure
Are you happy with SysAid's feature set?
Yes
Did SysAid live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SysAid go as expected?
I wasn't involved with the implementation phase
Would you buy SysAid again?
Yes